Pilot · Call Analyst agent
Call analysis
Every enquiry call — human or Aiera — is transcribed, scored and turned into a next action automatically.
Calls analysed
40
46 total calls logged
Avg intent
Warm-leaning
Hot leads
16
of 40 analysed
Positive sentiment
21
vs 7 negative
Top objection
Parking ratio
8 calls
Avg qual. delta
+7.1
score points per call
Objection frequency
Most raised across all analysed calls
Channel mix
Who handled the call
46
calls
Sentiment composition
Across all analysed calls
Service line split
What callers are enquiring about
4
lines
Call analyst insights
Patterns surfaced this week
Rehab enquiries carry the strongest positive sentiment
SentimentDe-addiction and rehab calls close with a positive sentiment 18pt more often than psychiatry OPD calls — families respond well to the phased-ramp framing.
"Parking ratio" remains the top blocker
ObjectionRaised in the majority of objection-flagged calls — coaching should prioritise the inclusive-value rebuttal script for this objection.
Aiera-handled calls have a tighter qualification delta spread
QualityVoice AI calls show more consistent qualification scoring than human calls, useful for auditing coaching outliers.
Call list
46 of 46 calls
Meghna: Hi Priya, following up on the 18-bed requirement at Yelahanka. Priya: We need to move by the first week of next month, that's the hard part. Meghna: Cadabam’s Sarjapura has a ready-to-move suite. We can do the all-hands in the events space. Priya: That would win the team over. Send options today.
Summary
Hard move-in deadline next month; events space is the emotional hook.
Next action
Send ready-to-move suite options today
Objections