Cadabam's Hospitals

Growth Pilot

Product · Conversion

VisitGenie

A conversational 3D visit that answers pricing, commute and layout questions inline, captures objections and hands sales a fully qualified brief before a human ever joins the conversation.

Virtual visits

2,140

Last 30 days

Avg watch time

4m 12s

Full walkthrough completion

Visit → site visit

38%

100%

vs 19% pre-launch

Questions answered

9,860

No human touch

Visits started per week

Growth since national rollout

W1W2W3W4W5W6W7W8

Watch-time distribution

Share of visits by duration

<1 min8%
1-2 min14%
2-4 min29%
4-6 min33%
6-8 min12%
8 min+4%

Device / channel mix

Where visits are launched from

4

Channels

Mobile app54%54%
WhatsApp link27%27%
Desktop web13%13%
Kiosk in-centre6%6%

Language usage

Visit volume by session language

English
62%
Kannada
19%
Telugu
13%
Hindi
6%

Conversion funnel

Visit start → questions → site visit → proposal → closed won

Visit started100%

2,140 visits in last 30 days

Asked ≥2 questions81%

Engagement signal that AI treats as qualified intent

Booked site visit38%

Was 19% before VisitGenie — nearly doubled

Proposal sent24%

Auto-drafted qualification brief attached

Closed won9%

Below target — sales follow-up speed is the bottleneck

Per-centre visit performance

Ranked by visit volume, last 30 days

CentreVisitsAvg watchVisit rateProposal rateTop question
Cadabam's @ GBB Kanakapura4124m 46s44%29%Parking & 24x7 access
Cadabam's Jayanagar3884m 20s41%27%Floor branding options
Cadabam's Jayanagar Bengaluru2463m 58s35%21%Pricing vs. Kanakapura Road
Cadabam's Chennai Anna Nagar (pipeline)2793m 40s33%19%Team growth ramp plans
Cadabam's Mangaluru Kadri (pipeline)2013m 22s29%17%Commute & metro access
Cadabam's Bannerghatta (pipeline)1642m 55s24%13%Hot bed vs. dedicated

Drop-off point analysis

Where prospects exit the visit, % of sessions

4%
Lobby & reception
9%
Open floor walkthrough
14%
Meeting room suite
31%
Pricing / plans screen
12%
Amenities & cafe
30%
Booking CTA

Top objections captured

Auto-logged from visit conversations

QuestionAskedHandling
Is parking included in the plan?412Auto-answered
Can we get branding rights on the floor?188Handoff
Is this cheaper than a Kanakapura Road centre?143Pricing flag
Is access truly 24x7, including weekends?96Auto-answered
What's the notice period to downsize?77Auto-answered
Do you offer a managed floor for 200+ beds?61Handoff

Qualification brief — sample

Auto-generated and pushed to the assigned AE before any call

Meridian Analytics

Beds

34

Timeline

Move-in within 6 weeks

Budget

₹18,000-22,000 per bed / month

Centre

Cadabam's Chennai Anna Nagar (pipeline)

AI notes for the AE

  • Watched full 5m 40s visit, asked 4 questions (parking, Wi-Fi speed, 24x7 access, notice period).
  • Flagged price-sensitivity vs. a competitor quote in Anna Nagar — recommend leading with managed-floor discount.
  • Team is hybrid, wants 24 beds + 10 hot beds and 2 phone booths.
  • High intent score 88/100 — prioritise callback within 2 hours.

How it works

Visit launch to qualified handoff

01

Visit launches

Prospect opens a 3D walkthrough link from an ad, WhatsApp or the enquiry form — no app needed.

02

Conversational guide

AI narrates the space and answers pricing, commute and layout questions inline as they explore.

03

Signal capture

Every question, pause point and drop-off is logged to build an intent and objection profile.

04

Qualified handoff

A structured brief with budget, timeline and objections is pushed to the assigned AE before any call.

Recommended actions

Surfaced by the visit and qualification agents

Pricing

Publish a live rate comparison card vs. Kanakapura Road

31% of viewers drop at the pricing screen — a transparent comparison could recover ~40 visits/week.

Handoff

Route branding-rights questions to enterprise AEs directly

188 asks this month signal a repeatable enterprise motion, not a one-off request.

Follow-up

Auto-call Meridian Analytics within 2 hours

Intent score 88/100 with a clear budget and timeline — high risk of going cold.

Content

Shorten pricing screen walkthrough by 20s

Average watch time on that screen exceeds attention drop-off threshold by 2x.

VisitGenie agent insights

What's driving the numbers this cycle

  • Kannada-language visits convert 9pt higher

    Scale

    Site-visit conversion is 44% for Kannada sessions vs 35% English, concentrated in Mysuru and Sarjapura.

  • Pricing objection resolved inline for 81% of sessions

    Working

    AI pricing explainer prevents most drop-offs at the cost screen, but insurance/TPA questions still escalate.

  • Kiosk visits under-converting

    Investigate

    Only 6% of visits happen on in-centre kiosks and convert at half the rate — screen glare and audio issues flagged by ops.