Pipeline · demo data
Sales handoff queue
Enquiries Aiera escalated to a human closer, with a generated brief, SLA timer and owner assignment.
In queue
5
Escalated by AI agents
Pending assignment
5
SLA 45 min
Accepted
0
this session
Team available
15
Sales & revenue ops
Avg handoff-to-accept
18m
▼ 6%vs last week
SLA breach rate
12%
▲ 2%vs last week
Escalation-to-close funnel
This pilot cycle
Escalation reasons
Share of handoffs by cause
Handoff insights
Patterns in this week's escalation queue
Pricing-dispute handoffs convert best when accepted within 20 minutes
SLADeals accepted inside the SLA window close at nearly double the rate of those left pending past 45 minutes.
Enterprise consolidation leads need a named owner immediately
OwnershipThese leads stall the longest in the queue — assign a senior closer as soon as Aiera flags the lease-deadline signal.
Vikram Iyer · 64 beds · Mangaluru
Escalation reason
320-bed GCC with compliance requirements beyond AI scope — security audit conversation needed.
Handoff brief
Pre-IPO healthcare firm building a 64-bed Mangaluru GCC. Needs HIPAA-friendly access control, 24x7 operations and a phased bed ramp across two quarters. Budget: ₹14,500–17,000 per bed / month. Recommended: Send compliance pack and schedule a joint site visit with facilities and IT security.
Aparna Raghavan · 24 beds · Bengaluru
Escalation reason
Enterprise consolidation with lease deadline in 4 months — needs enterprise sales sign-off on term sheet.
Handoff brief
Consolidating three Bengaluru offices into one 24-bed managed floor. Wants Indiranagar connectivity, dedicated cafeteria access and a 36-month term with a bed-flex clause. Budget: ₹16,000–19,000 per bed / month. Recommended: Book ETV floor visit with the enterprise team this week and share a 36-month term sheet.
Priya Deshmukh · 18 beds · Bengaluru
Escalation reason
Hard move-in deadline in 3 weeks plus events-space ask — needs a human to confirm suite availability.
Handoff brief
Fintech scaling from 60 to 18 beds after an RTO mandate. Culture-led buyer — wants event space and wellness rooms more than lowest price. Budget: ₹15,000–18,000 per bed / month. Recommended: Offer a Friday visit plus an events-space trial for their next all-hands.
Arjun Mehta · 4 beds · Hyderabad
Escalation reason
Live price objection versus a named competitor quote — Aiera escalates pricing disputes immediately.
Handoff brief
Price objection versus a competitor quote at Gachibowli. Next action: Send inclusive-value comparison sheet
Ravi Anand · 42 beds · Mangaluru
Escalation reason
RFP against two other operators, board-level decision — needs commercial negotiation authority.
Handoff brief
Flex vs lease evaluation; opex predictability is the board's criterion. Next action: Submit 42-bed managed proposal