Patient Value · Wellbeing

WellMind

A wellbeing layer on top of the workspace — therapy, physiotherapy, health camps, studios and quiet rooms — bundled or credit-based, and measured against renewal.

Patients served

2,180

52% of active base

Bookings / month

3,784

Across 6 services

Wellbeing score

▲ 16%

since W1

Quarterly pulse

Retention lift

+6.4 pts

Users vs non-users

Slot fill rate

61%

Partner slots actually used

Protected ARR

₹1.8 Cr

Attributable to WellMind retention lift

Wellbeing pulse

Composite score across participating centres

W1W2W3W4W5W6

Score by centre

Where wellbeing is strongest

Sarjapura lowest

Gachibowli · Galaxy82

Indiranagar · Embassy Golf76

Sarjapura69

Cyber City61

Sarjapura54

Booking mix by service

Share of monthly bookings

3,784

Bookings

Individual therapy142038%

Group / family therapy86023%

Physiotherapy64017%

Mindtalk teletherapy52014%

Health camps3449%

Retention by usage cohort

12-month renewal rate

WellMind users (3+ services)

88%

WellMind users (1-2 services)

79%

Non-users, matched cohort

73%

Service catalogue

Partner services live in the patient app

6 partners

Service	Partner	Bookings	Slot utilisation	NPS	Billing
Physiotherapy bed clinic	MoveWell	412	78%	71	Credits
Therapy & counselling	Mindpath	268	84%	79	Included
Annual health check camps	Cura Labs	940	66%	62	Included
Gym & studio network	FlexPass	1,360	58%	68	Pay per use
Nutrition consults	Plate	184	41%	55	Credits
Guided meditation rooms	In-house	620	72%	74	Included

Programme economics

Cost and return per patient

Cost per patient / month

₹210

Partner margin share

18%

Attach revenue run-rate

₹68 L

Retention lift on users

+6.4 pts

Programme health

Against pilot targets

Patients using ≥1 service52%

2,180 of 4,200 active patients

Repeat booking rate68%

Booked the same service twice in 90 days

Slot fill rate61%

Partner slots actually used — biggest waste today

Wellbeing check-in score74%

Quarterly pulse across participating centres

Usage funnel

Reach through to monthly active users

4,200

Patients reached

2,180

Booked once

1,482

Repeat users

940

Monthly actives

How WellMind works

Bundled basics, credits for the rest

Bundle the basics

Therapy, health camps and meditation rooms included in every care plan tier.

Credits for the rest

Physio, nutrition and studio access draw from a monthly wellbeing credit wallet.

Book in two taps

Slots surface in the patient app by centre, with same-day availability shown first.

Measure the lift

Usage is tied back to renewal and churn cohorts so the spend defends itself.

Recommended actions

Fix waste, promote what works

Fix

Lift Sarjapura wellbeing score

54 is the portfolio floor — run a physio + health camp week and re-pulse.

Trim

Renegotiate FlexPass slots

58% utilisation on the largest partner contract; move to a usage-based rate.

Promote

Push nutrition consults

41% utilisation despite 55 NPS — poor discovery, not a bad service.

Prove

Publish the retention lift

+6.4 pts on service users is the strongest renewal argument we have.

WellMind insights

What's driving score and retention movements

Mindtalk teletherapy adoption up sharply
Scale
Bookings grew 34% QoQ as more centres cross-sell it during discharge planning, especially Hyderabad and Mysuru.
Group therapy slots under-utilised at Sarjapura
Fix
Only 58% slot utilisation vs 81% portfolio average — likely a scheduling conflict with day-programme hours.
3+ service users show clear retention lift
Evidence
Patients using three or more WellMind services retain at 88% vs 73% for non-users, worth ~₹1.8 Cr in protected ARR.