Cadabam's Hospitals

Growth Pilot

Demand · 06

Enquiry to bed

The funnel is shown end to end, including the step most reporting leaves out, which is the difference between an enquiry received and a human conversation actually taking place.

Window

Enquiries loaded

2,140

Last 30d, all channels

Reached and spoken to

61%

1,310 two-way conversations

Visits booked

186

143 attended

Cost per visit booked

₹1,180

All-in, including the calls that failed

Enquiries, 8-week trend

540

17%

vs W1

Visits booked, 8-week trend

49

26%

vs W1

Attempt-to-conversion

11th attempt

4%

pts above 3rd-attempt cutoff

Conversion continues well past attempt 3.

Out-of-hours share

39%

6%

of connects, evenings/weekends

The funnel, end to end

01

Enquiries loaded

2,140
02

Connected

1,310
03

Live requirement

498
04

Visit booked

186
05

Visit attended

143
06

Beds filled

352

Where the conversations happen

39 per cent of connected conversations happened outside 10:00 to 19:00. Founders and operations heads call back in the evening and at weekends, which is precisely when the enquiry line is quietest. This is not a story about AI being cheaper. It is a story about the hours in which the enquiry you already paid for is willing to talk.

Requirement size, on live enquiries

1 to 5 beds1412
6 to 20906
21 to 50534
51 to 150198
150 plus54

Routing rule

Requirements above 50 beds are handed to the enterprise team live, on the call, rather than batched into a report the following morning. Enterprise contributes 77 per cent of core revenue, so the cost of a slow handover there is not proportional to the number of enquiries it represents.

Attempt curve

Conversion continues well past the third attempt, which is where most human follow-up ends. A team that says not yet in March is often signing in June. The eleventh attempt is delivered exactly as well as the first, at any hour and at any concurrency, and the requirement discussed six weeks ago is recalled in full so nobody is re-qualified from scratch.

Enquiries and visits, 8-week trend

Weekly, all channels

5402700
W1W2W3W4W5W6W7W8
EnquiriesVisits (×10)

Channel mix: enquiries vs visits booked

Where volume converts, and where it does not

Portal
Referrer
Walk-in
Corporate tie-up
EnquiriesVisits booked

Live requirements, by micro-market

Unserved demand feeding this funnel, filterable by minimum size

Minimum unserved requirements0
40 of 40
BannerghattaBengaluru23086.9%2743%
BhogadiMysuru23080.0%2742%
JayanagarBengaluru9083.2%2653%
Banjara HillsHyderabad12579.0%2657%
Kanakapura RoadBengaluru20087.6%2561%
KeshwapurHubballi20574.3%2549%
PatamataVijayawada11079.7%2551%
Anna NagarChennai22584.3%2360%
Hebbal MysuruMysuru18587.9%2252%
IndiranagarBengaluru10585.9%2148%
T NagarChennai12077.1%2051%
GachibowliHyderabad16083.3%1954%

What the funnel is telling us

Cross-referencing the trend, the channel split and the attempt curve

  • Enquiries up 17% over eight weeks, visits up 26%

    Trend

    Conversion from enquiry to visit is improving faster than volume, which points at qualification quality rather than lead generation spend.

  • Referrer channel converts best per enquiry

    Channel

    610 referrer enquiries produced 118 visits — the highest rate in the mix — while portal volume is double that for fewer visits.

  • 39% of connects happen outside working hours

    Timing

    The enquiry line is quietest exactly when founders and operations heads call back, which argues for always-on coverage over headcount.

  • Conversion continues past the third follow-up attempt

    Follow-up

    Most human follow-up stops at attempt three; the eleventh attempt in this data converts as reliably as the first.

Reading note

Modelled

Funnel counts are modelled from the demonstration ladder rather than a live CRM export. Attempt-curve, channel-mix and routing copy are illustrative of the operating rule, not a live measurement.