Voice layer · 15

Conversations, annotated

Every conversation with Aiera is transcribed and scored, but the value is easiest to see one call at a time. This is a real enquiry, walked turn by turn, with the reasoning behind each response made explicit alongside it.

Sessions, trailing 30d

15,630

▲ 9%

vs prior 30d

Success rate

80%

▲ 5%

vs prior 30d

Voice share of sessions

68%

▲ 3%

vs prior 30d

Avg. call length

4m 12s

▼ 4%

tighter qualification

Inbound enquiry, voice

Annotated transcript — Aiera qualifying a 30-bed requirement

ProspectInbound · portal enquiry · 21:14

We are about 30 people, looking at Whitefield or HSR. Just send me the price list.

AieraQualification · 2 variables captured

Sending it now. Two things will change the number, so let me ask before I do: is this a private suite for all 30, or a mix of private and hot beds? And are you moving this quarter or next?

Why this works —Does not simply send the price list. Establishes the two variables that determine what the number actually is.

Why this works —Qualifies the move-in window first. Timing decides which inventory is even relevant, so it is asked before anything is quoted.

ProspectRequirement type and window captured

Private Suite. Ideally the first week of next month.

AieraLive inventory lookup · approved rate card

That narrows it usefully. At Whitefield there is a 32 bed suite on the fourth floor available from the 1st. At Kanakapura a 28 bed frees up on the 15th. Whitefield works out at roughly ₹21,500 per bed on a twelve month term, Kanakapura at ₹19,200. The gap is mostly the metro line and the parking ratio.

Why this works —Answers with named availability. Specific suites, specific release dates, specific rates, drawn from live inventory across the portfolio.

ProspectExpansion intent volunteered

What if we grow? We are hiring through the year.

AieraClose on held suite and named slot

Then Whitefield is the better of the two. There is a 14 bed suite on the same floor releasing in November, so you expand within the building rather than move again. That is usually why teams your size end up moving twice in two years. Shall I hold the 32 bed and put you in for a visit on Thursday at 11, or is Friday easier?

Why this works —Pre-empts the growth question. Expansion capacity in the same building, which is the real reason flex is being considered at all.

Why this works —Closes on a held suite and a named slot. A specific day and hour, with an alternative offered.

Session volume and success rate

Daily, trailing 14 days

6023010

D1D4D7D10D14

SessionsSuccess rate

Language of the conversation

Native scoring, not translation

5,530

Sessions

Kannada2,14039%

English1,86034%

Hindi1,12020%

Telugu4107%

Aiera sessions across the book

Volume and success rate, by role and channel

Agent	Role	Sessions	Success rate	Channel
Aiera	Inbound enquiry, voice	2,410	68%	Voice
Aiera	Inbound enquiry, WhatsApp	4,180	71%	WhatsApp
Aiera	Renewal and expansion, voice	1,240	83%	Voice
Aiera	Patient support, WhatsApp	6,840	89%	WhatsApp
Aiera	Referrer bed, voice	960	74%	Voice

15,630 sessions in the window shown here, held to the same annotation standard as the call above.

Where a call ends

Outcome split, all sessions

Visit booked34%Callback scheduled27%Info sent, no next step21%Not qualified18%

Funnel from answer to visit

Answered

6,218

Requirement captured

5,432

Budget confirmed

4,108

Availability quoted

3,560

Visit booked

2,114

What the transcripts show at scale

Aiera qualifies before it quotes
Pattern
It establishes bed count and move-in window before any number is given, which is why quoted availability holds up on follow-up.
Kannada-first calls close visits at a comparable rate to English
Language
Native scoring rather than translation appears to be the reason — tone and hesitation are read correctly in the source language.
Budget confirmation is the single largest drop-off
Funnel
1,324 of 5,432 requirement-captured calls stall here; a rate anchor earlier in the script is being tested against this cohort.

What the transcript shows

Aiera does not simply send the price list. It establishes the two variables that determine what the number actually is, qualifies the move-in window before quoting anything, answers with named availability drawn from live inventory, pre-empts the growth question with same-building expansion capacity, and closes on a held suite and a named slot rather than a vague follow-up.

Why this is shown one call at a time

A success rate is a useful summary and a bad argument. The way to judge whether a voice agent is any good is to read what it actually said, in order, and check whether each turn earns the next one. This is the same standard a sales manager would apply to a strong human call, applied here at a volume no manager could review by hand.