Pilot · AI control room
Growth AI
Every enquiry moves through this loop automatically. This is where the growth pilot's AI agents are configured, measured and audited.
Agent runs today
17,758
Across 18 live/beta agents
Avg agent success
90%
▲ 3%vs last week
Loop stages automated
7 of 7
Enquiry to CRM sync
Human touches saved
~1,860 / wk
Estimated vs. manual bed
Escalated to human
142
This week, judgement calls
Compliance holds
58
DND / calling window
The growth loop
Enquiry → enrich → voice → analysis → WhatsApp → pipeline → CRM
Enquiry
New lead lands from Meta, Google, referral or walk-in
Enrich
Firmographics, funding stage and intent signals attached
Aiera voice call
Outbound call within 60 seconds to qualify beds & timeline
Analysis
Transcript scored for sentiment, intent and objections
WhatsApp follow-up
Sequenced nudge, visit confirmation or objection rebuttal
Pipeline
Deal staged and stalled opportunities flagged
CRM sync
Two-way sync of record, activity and next step to Salesforce
AI-resolved vs escalated
Weekly volume, last 6 weeks
What the loop decided
Outcome mix across all agent decisions this week
980
Decisions
Top agent throughput
Weekly run count for the busiest agents
Playbooks
Automation rules differ by deal type
- Aiera calls within 5 minutes and routes to a human co-pilot after qualification
- Compliance pack and phased bed-ramp SKU auto-attached to every proposal
- CRM opportunity created at 'AI qualified' with a named enterprise AE
- WhatsApp sequence pauses after visit booking — human takes over negotiation
Automation for this segment
74%
Remaining share is routed to a human sales lead for judgement calls.
Agent run counts
Today's throughput per agent
Enriches every enquiry with firmographics and intent signals
Calls new enquiries within 60 seconds and qualifies beds, timeline, budget
Summarises calls, scores intent and extracts objections
Runs follow-up sequences and visit confirmations
Moves deals across stages and flags stalled opportunities
Two-way sync with Salesforce records and activities
Clusters objections and demand patterns across conversations
Tracks competitors, brand mentions and market signals
Drafts location-specific ads, reels and WhatsApp copy
Reallocates ad budget against bed value, not lead count
Calls every account inside its renewal window and records stated intent
Books, confirms and recovers no-show visits across all centres
DND scrub, calling window enforcement and consent logging before every dial
Forecasts 30 and 90 day occupancy per centre and raises alerts
Tracks referrer-sourced enquiries, response times and channel quality
Handles patient requests over WhatsApp and routes tickets to community teams
Watches funding, filings, hiring and lease expiries to create demand before enquiries
Recommends per-centre floor prices from realised rate and headroom
What the AI decided
Latest autonomous actions
- 20699d ago
Enrichment Agent enriched enquiry
Sentinel Health · 64 beds · pre-IPO signals found
- 20699d ago
Aiera Voice qualified call
Northloop Fintech visit booked for Thursday 11:30am
- 20699d ago
WhatsApp Agent sent follow-up
Brightfold Studios · missed call recovery sequence
- 20699d ago
CRM Sync pushed record
Havenpay synced to Salesforce as SF-40131
- 20699d ago
Insight Agent new insight
Parking ratio blocks Indiranagar enterprise deals (6 calls)
Insight agent findings
Patterns clustered across calls
- Objection6 calls
Parking ratio blocks Indiranagar enterprise deals
- Demand9 calls
Phased bed ramps are now the default ask
- Pricing5 calls
Inclusive-value framing beats per-bed discounting
AI response volume by day & time slot
Where Aiera and WhatsApp agents are busiest
| 7-10am | 10-1pm | 1-4pm | 4-7pm | 7-10pm | |
|---|---|---|---|---|---|
| Mon | 22 | 41 | 38 | 52 | 29 |
| Tue | 24 | 44 | 40 | 55 | 31 |
| Wed | 26 | 46 | 42 | 58 | 33 |
| Thu | 25 | 45 | 41 | 57 | 32 |
| Fri | 28 | 49 | 45 | 62 | 36 |
| Sat | 18 | 30 | 27 | 39 | 21 |
Recommended tuning
Auto-generated from agent performance
WhatsApp Agent success rate is the lowest of the live agents
Tune88% success vs 91-99% for other live agents — review the pricing objection sequence, which shows the highest drop-off.
Compliance Agent is holding calls outside permitted windows
Coverage1136 calls this week were queued for the next window — consider widening evening slots for Hindi-speaking callers.
Trigger Agent still in beta with 79% success
BetaFunding/hiring signal detection is promising but needs more training data before it graduates to live status.