Workspace · demo data
Pilot settings
Configure how Aiera Voice AI, WhatsApp, CRM and ad platforms behave for the Cadabam's growth pilot.
Weekly call hours
726h
Across 11 centres, 6 days/week
Languages live
2 / 4
English, Hindi, Kannada, Tamil
Escalation rules active
5 / 6
Threshold ≥ 70
WhatsApp templates live
4 / 4
Visit, missed call, term sheet, renewal
Integrations healthy
4 / 6
▲ 8%vs last sync check
Ad + CRM accounts connected
2 / 3
Salesforce, Meta Ads, Google Ads
Notification channels on
3 / 4
Hot lead, digest, budget, coaching
Escalation posture
Balanced
Score ≥ 70 routes to a human
This is a demo-data pilot
All toggles and connections below are stored only in this browser session. No real integrations, phone numbers or ad accounts are affected. For pilot support call +91 97545 43030.
Languages
Aiera answers calls in the caller's preferred language
Call window & escalation
When Aiera calls and when it hands off to a human
Computed summary
Aiera calls ~726h per week across 11 centres (11.0h/day, 6 days).
Escalates at score ≥ 70 — Balanced — recommended for most centres. Negative sentiment always escalates.
5 of 6 escalation rules active.
Intent score
≥ 70 → Human sales rep (on-shift)
Enterprise bed count
≥ 50 beds → Enterprise sales lead
Negative sentiment on renewal call
Detected once → Community lead + Revenue Ops
Repeat objection unresolved
2nd occurrence → Coaching queue
Budget alert on ad spend
CPL +20% WoW → Spend Agent + Marketing lead
Missed call not recovered
> 15 minutes → Duty manager
Call windows by centre
Live and pipeline market coverage
Cadabam's Amitha
09:00–20:00 · Mon–Sat
Cadabam's Anunitha
09:30–20:00 · Mon–Sat
Cadabam's Hospitals Whitefield
09:00–19:30 · Mon–Sat
Cadabam's Adrutha
09:00–20:00 · Mon–Sat
Cadabam's Anvita
09:00–20:00 · Mon–Sat
Cadabam's Hyderabad
09:00–20:00 · Mon–Sat
Cadabam's Mysuru
09:00–20:00 · Mon–Sat
Bannerghatta (pipeline)
10:00–18:30 · Mon–Fri
Hennur (pipeline)
10:00–18:30 · Mon–Fri
Indiranagar Phase 1 (pipeline)
10:00–18:30 · Mon–Fri
Sarjapura (pipeline)
10:00–18:30 · Mon–Fri
Daily call coverage by centre
Hours/day Aiera is actively calling or answering
Escalation rule activity
Triggers this week and where they route
| Rule | Triggered | Routes to | Median response |
|---|---|---|---|
| Intent score ≥ 70 | 214 | Human sales rep | 3m 10s |
| Enterprise bed count ≥ 50 | 18 | Enterprise sales lead | 9m 40s |
| Negative sentiment on renewal | 37 | Community lead + Revenue Ops | 5m 05s |
| Repeat objection unresolved | 0 | Coaching queue | — |
| Budget alert CPL +20% WoW | 6 | Spend Agent + Marketing lead | 1m 50s |
| Missed call not recovered | 29 | Duty manager | 12m 20s |
What the settings agent is flagging
Synthesised from configuration and integration health
Escalation threshold at 70 is well-calibrated
Healthy214 triggers this week routed cleanly to reps with median 3m 10s response — no backlog observed. Consider raising to 75 only if rep capacity tightens.
Google Ads still disconnected
ActionSearch campaign data is missing from Spend and Meta Analyzer dashboards. Connecting takes under 5 minutes and unlocks cross-channel CPL comparison.
Google Sheets export degraded for 3 hours
WatchWeekly export job hit a rate limit and retried once. No data loss, but confirm the retry succeeded before Monday's leadership review.
Repeat-objection escalation rule is disabled
InfoIt's the only inactive rule and hasn't fired in 4 weeks while disabled — safe to leave off unless coaching backlog grows.