Patient book · 11
Expansion radar
Over half of new bed sales already come from existing patients. That happens today when a community manager notices. It is a coverage problem, and coverage is the one thing that does not improve by trying harder.
Bed sales from existing patients
44%
▲ 8%8 month trend
Your own disclosure, financial year to date
Accounts signalling growth
7
Of 16 loaded in this preview
Modelled bed need
88
Across signalling accounts, next two quarters
Servable in the same building
60
The rest needs a different centre
Coverage of the book
100%
Every account asked a real growth question monthly
Avg expansion score
94
Signalling accounts only, 0-100
Coverage, 8 month trend
Share of the accounts asked a real growth question each month
Modelled bed need — servable vs not
88
Beds
Signalling accounts
Ranked by expansion score
| Account | Centre | Beds today | Headcount signal | Voice-verified intent | Modelled need | Expansion score |
|---|---|---|---|---|---|---|
Zeta Labs Two new pods hiring, asked about the 14 bed suite on the same floor. | etv | 40 | +31% | Expanding | +18 | 100 |
Orbit Robotics Hardware team growing. Wants contiguous space on the same floor. | inf | 60 | +19% | Expanding | +22 | 100 |
Verda Bioscience Lab support team hiring. Needs 14 beds by November. | vtp | 34 | +27% | Expanding | +14 | 100 |
Corvid Security Won a government contract. Headcount doubling by Q4. | ecy | 16 | +24% | Expanding | +9 | 97 |
Bluejay Fintech Series B closed in June. Asked for 12 additional beds from October. | vsg | 25 | +22% | Expanding | +11 | 95 |
Mistral Logistics Ops team hiring for a new Solapur Road corridor route. | cnb | 13 | +17% | Expanding | +6 | 83 |
Northbridge Capital Adding an India research bed. Wants a private cabin. | egl | 22 | +14% | Expanding | +8 | 80 |
What the coverage trend is showing
Coverage went from 22% to 100% of the book in 8 months
CoverageEvery account now gets a real monthly growth question, not just the largest twenty and the loudest ten.
Expansion share of new bed sales is up 8 points
OutcomeConsistent with coverage rising — more accounts asked the question means more signal captured before it would otherwise surface.
A third of modelled need cannot be filled in the same building
RoutingThat volume becomes a lead for a different centre rather than lost demand — worth routing explicitly rather than letting it lapse.
A worked example
Orbit Robotics holds 60 beds at Infinix Palladium and is signalling 22 more. Infinix Palladium is running well below full, so hundreds of beds are free in the building. The account is not at risk, is not up for renewal for six months, and would not appear on any retention list. It appears here because a monthly conversation surfaced a hardware team hiring and a stated preference for contiguous space on the same floor. Filling 22 beds in a building already at fit-out and staffing cost is close to pure contribution. Nothing about this required a campaign, a discount or a new lead.
Why this cannot be solved with headcount
A community manager covering 1,200 beds might carry 90 patient companies. Asking each of them a real growth question every month is 90 conversations, on top of visits, facilities, events and escalations. It gets done for the largest twenty and the loudest ten. The other sixty are not neglected out of carelessness, they are neglected out of arithmetic. Adding a second community manager doubles the cost and moves coverage from thirty to sixty. The voice layer moves it to all of them and hands the community manager the twelve that actually said something.