Pilot · Aiera Voice AI
Voice console
Aiera answers and places enquiry calls across every Cadabam's city, in five languages, with live escalation to a human when needed.
Calls today
118
▲ 9%vs yesterday
Answered by AI
91%
▲ 4%vs last week
Avg handle time
3m 55s
▼ 3%vs last week
CSAT
4.6 / 5
▲ 2%WhatsApp survey
Deflection
82%
▲ 5%resolved without human
Hindi call share
34%
▲ 6%of total voice volume
Callback SLA hit
88%
▼ 2%within 30 min
Hourly call volume
Today
Live queue
3 calls waiting
Sameer Qureshi
Arclight Media · Kochi
Ishita Bose
Verdant Climate · Chennai
Divya Nair
Peppercorn Foods · Bengaluru
Weekly answered vs deflected
Voice calls handled by Aiera
Call mix by service line
Share of voice enquiries
712
calls / week
Voice agent configuration
Languages, latency and escalation
Median response latency: 640ms
Escalates to human when: competitor quote named, pricing dispute, or 2 failed intent matches
Auto callback scheduled after 2 missed attempts
Transcript preview
Select a call
Meghna: Hi Priya, following up on the 18-bed requirement at Yelahanka. Priya: We need to move by the first week of next month, that's the hard part. Meghna: Cadabam’s Sarjapura has a ready-to-move suite. We can do the all-hands in the events space. Priya: That would win the team over. Send options today.
Centre × time-slot call density
Calls handled by hour block, this week
| 9–11am | 11–1pm | 1–3pm | 3–5pm | 5–7pm | |
|---|---|---|---|---|---|
| Bengaluru | 22 | 31 | 18 | 27 | 20 |
| Hyderabad | 16 | 24 | 15 | 22 | 17 |
| Mysuru | 9 | 14 | 8 | 12 | 10 |
| Chennai | 12 | 19 | 11 | 16 | 13 |
| Kochi | 7 | 11 | 6 | 9 | 8 |
Escalation triggers
Share of escalations by cause
Voice ops insights
Generated from this week's call analytics
Kannada intent-match dips after 5pm
ModelAiera's Kannada model shows a 6pt drop in intent confidence during evening shift — recommend a targeted fine-tune batch from Mysuru transcripts.
De-addiction calls convert to callback fastest
FunnelMedian 1.4 minutes from pickup to callback booking for de-addiction enquiries — 40% faster than psychiatry OPD calls.
WhatsApp handoff after missed call up 12%
ChannelMore callers now accept the WhatsApp follow-up offer instead of waiting on hold — reduces queue pressure during the 11am–1pm peak.
Place a test call
Simulated — no real dialing happens in this demo
Ready to place a test call
Aiera will dial a sample lead: Ishita Bose, Verdant Climate