Referrer Channel · Chennai
Nikhil R.
Checklist adherence, score trend and a personalised drill plan generated by the coaching agent.
Coaching score
84
out of 100
Calls analysed
48
6-week trend
+8
▲ 8%score points
Checklist adherence
83%
Team rank
#6
of 11
Gaps to close
1
Checklist adherence
Radar across six coaching dimensions
Discovery76
Qualification72
Objection handling86
Value framing84
Next step90
Tone88
Score trend
Last six reviewed weeks
Strengths
- Referrer rapport
- Fast turnaround
Gaps
- Skips qualification on referred leads
Checklist breakdown
Per-dimension adherence score
AI coaching note
Generated from the last review cycle
A referrer referral still needs a bed count, a date and a budget. Assume nothing that was not said on the call.
Cycle snapshot
Before this coaching cycle vs now
Score at cycle start
76
Score now
84
+8 pts
Calls reviewed
48
Team percentile
Top 55%
Per-call scorecard
Representative calls used for this coaching cycle
Northloop Fintech
Aparna Raghavan · 4m 14s · 20699d ago
Lease expiry in four months, wants single Indiranagar campus. Visit booked.
Sentinel Health
Vikram Iyer · 6m 51s · 20699d ago
64-bed GCC with phased ramp; security/compliance is the decision driver.
Havenpay
Priya Deshmukh · 3m 08s · 20699d ago
Hard move-in deadline next month; events space is the emotional hook.
This week's drill plan
Focused practice against the biggest gaps
Mon
Skips qualification on referred leads
Role-play with the trainer using the last 3 flagged calls; pause at the trigger moment and rehearse the alternative line.
Coaching lead recommendations
Focus next session on "Skips qualification on referred leads"
PriorityThis is the most frequently flagged gap in the last cycle and appears across multiple call types.
Reinforce "Referrer rapport" as a peer-coaching example
Best practiceConsistently the strongest dimension — worth sharing this caller's approach in the next team huddle.